You have ordered and the size does not fit you 100%?
No problem, you can easily return and send back your TANON products on this page. Follow the instructions on this page.
Please note our return policy:
- You can return within 14 days of receiving the order
- The return must be registered with us via the returns portal
- Items must not have been washed
- The hygiene sticker in the intimate area must not have been removed
- Enter the Email Address of Your Order: Input the email address associated with your order in the returns section.
- Receive a Code by Email: You will receive a code by email. Enter this code into the portal.
- Successful Login and View Orders: After successfully logging in, your orders will appear.
- Select Your Order and Request a Return: Choose the order you want to return and click on "Request Return."
- Receive a Response Within 24 Hours: You will receive a response via email within 24 hours. If approved, you will also receive the return label.
- Receive the Return Label by Email: If the return has been approved, you will receive the return label by email.
- Please Note: Approval can take up to 24 hours!
This convenient process allows you to handle your returns effortlessly and ensures a smooth experience.
When will I receive my return label?
As soon as you have registered the return in the portal, you will receive a response within 24 hours whether your return has been approved or rejected. If your return has been approved, you will automatically receive the return label by e-mail.
How should I pack the return?
It is best to return in the original box. Please also return the items in the original polybags so we can better identify the items upon arrival.
When will I receive the refund?
Once we receive your return, it will be checked for completeness and damage.If everything fits, you will then receive a refund to your original payment method.You will be notified by email when the refund has been initiated.Please note that depending on the payment method, the refund may take 1-3 business days to arrive in your account.
Where should I post the return?
You must post the item within 14 days of receiving the return label.