returns

You have ordered and the size does not fit you 100%?

No problem, you can easily return and send back your TANON products on this page. Follow the instructions on this page.

Please note our return policy:

  • You can return within 14 days of receiving the order
  • The return must be registered with us via the returns portal
  • Items must not have been washed
  • The hygiene sticker in the intimate area must not have been removed

Return Instructions

returnportal
  1. Enter the Email Address of Your Order: Input the email address associated with your order in the returns section.
  2. Receive a Code by Email: You will receive a code by email. Enter this code into the portal.
  3. Successful Login and View Orders: After successfully logging in, your orders will appear.
  4. Select Your Order and Request a Return: Choose the order you want to return and click on "Request Return."
  5. Receive a Response Within 24 Hours: You will receive a response via email within 24 hours. If approved, you will also receive the return label.
  6. Receive the Return Label by Email: If the return has been approved, you will receive the return label by email.
  7. Please Note: Approval can take up to 24 hours!

This convenient process allows you to handle your returns effortlessly and ensures a smooth experience.

returnportal

FAQ